General Terms & Conditions

Trolltunga Active AS, Org nr. 992 975 318

Definitions:

….an activity is defined as an arrangement provided by Trolltunga Active AS. A detailed description of each activity are presented at www.trolltunga-active.com.

… organizer is defined as Trolltunga Active AS

…guest is defined here as the person who participates in one of the activities

…group is defined here as when an ordering party has booked a minimum of 10 or more participants, at the same time

…ordering party is defined as the person – legal or physical – who is obligated to pay for an activity arranged by Trolltunga Active AS

…value of the order is defined as the agreed upon price for the entire order, or the total of the ordered number of participants, multiplied by the agreed price per participant per day, and the price of specially ordered services.

…booking and order are defined in the same manner in these terms and conditions.

…Kr or NOK refers to Norwegian Crowns.

…in writing is defined as by letter, or e-mail.

 

  1. General information

1.1 These general terms and conditions apply between Trolltunga Active AS and a party who enters into an agreement with Trolltunga Active AS in accordance with the booking confirmation (the guest). Through the booking, the party acknowledges the general business conditions as part of the contract between himself and the organizer.

See own General terms for group reservations enclosed.

1.2 Trolltunga Active AS assumes responsibility for providing the requested activity as described at www.trolltunga-active.com, in the advertisements, or in the confirmation order.

1.3 Trolltunga Active AS is responsible for all transactions which take place through www.trolltunga-active.com, and transactions by cash, bank cards/credit cards at the facility.

1.4 Trolltunga Active AS is responsible for our sub-suppliers being paid for what you have ordered through us. Our sub-suppliers are each responsible for their own parts of the program; including comprehensive insurance, permits, equipment, staffing etc., and for their compliance with prevailing laws and regulations that apply to the supplier.

1.5 The person responsible for the booking at www.trolltunga-active.com must be 18 years old. This applies to all products and services that can be booked at the website.

1.6 Trolltunga Active AS disclaims all responsibility for errors committed by customers failing to observe the terms and conditions. These terms and conditions protect you as a customer, and Trolltunga Active AS as distributors.

1.7 All information on described at www.trolltunga-active.com, in the advertisements, or in the confirmation order has been selected with the highest care, The advertisement does contain a number of links to other websites and online resources that are not owned or controlled by Trolltunga Active AS.

Trolltunga Active AS has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

 

  1. Prices

2.1 Offered prices
Prices that Trolltunga Active AS provides upon request or in connection with an order, only apply to this specific occasion, unless otherwise agreed, and for the indicated days, seasons or periods, as well as the number of hotel rooms, premises and/or persons. If the ordering party changes the order in itself or the conditions in some manner, Trolltunga Active AS shall not be bound to the offered price, but shall have the right to provide a new price.

2.2 Exception for price changes
If, based on the order, the cost of delivery increases as a consequence of tax increases, currency devaluation, government decisions or similar circumstances, Trolltunga Active shall be entitled to impose surcharges that correspond to the increase in cost.

 

  1. Booking policy for all products at Trolltunga Active AS

3.1 Binding of reservation
A reservation is binding as soon as a booking number has been assigned to the guest and payment made. It is the guest’s responsibility to verify that the arrival and departure dates and all other crucial booking data are correct.

3.2 Conditions for the booking
Trolltunga Active AS has the right, as a condition for the booking:

  1. to conduct and evaluate the result of a credit check
    b. to request a security deposit or payment in advance
    c. to require a security payment for no-show by asking the ordering party or the guest to provide complete account information, which means that the ordering party or the guest approves the withdrawal.

3.3 Cancellation policy

3.3.1 All cancellations must be made via e-mail to [email protected]

3.3.2 If the cancellation is made 30 days or more before arrival, Trolltunga Active AS will refund the entire amount. The refund will go to the credit card issued for the booking.

3.3.3 If the cancellation is made between 29 and 14 days before arrival, Trolltunga Active AS will refund 50 % of the entire amount. The refund will go to the credit card issued for the booking.

3.3.4 If the cancellation is made less than 14 days before arrival, the amount is not refundable

3.3.5 In the event of a partial cancellation of a group reservation (reduction of the number of participants) the following percent of the arrangement costs will be charged per person to the contracting party: Between 14 to 2 days before the activity: 50%, 2 days or less before the activity: 100%

3.3.6 A minimum number of participants are required for certain programs. The organizer reserves the right to withdraw from the contract also on short notice. If the fulfillment of a contract is not possible at another time or if the customer cannot take part in the alternative services offered, any paid fees will be refunded minus charges for services rendered. Further damage claims are not possible.

3.4 Change of booking

3.4.1  Change of date for the booking. In the event of a postponement or change of date of an activity up to 14 days before trip begin, the organizer is entitled to charge a handling fee of 10% of the total arrangement price per person. Postponements or changes of date less than 14 days before trip begin a cancellation fee applies according to 3.3.will apply, or based on the effective resulting costs.

Change of date for the booking must be done by e-mail [email protected]

3.4.2 If the customer wants to change the type of activity booked, a cancellation fee applies according to 3.3.

3.5 Refund

3.5.1 The guest is not entitled to a refund if the activity is arranged according description in the advertisements and/or in the confirmation order

3.5.2. The guest is not entitled to a refund in the event of a later start or an early departure from the activity. Extra costs incurred due to a later start, an early departure, or the postponement of an activity, are to be paid by the guest.

3.5.3 If the customer has complaints to the activity during the tour, we request him/her to contact the guide in order to solve the issue.
Refunds will not be made if the customer makes complaints at departure, or later.

3.5.4 The guest is not entitled to a refund in cases according to point 7. Force Majeure.

 

  1. Payment

4.1 Payment at webpage

4.1.1 The guest shall pay 100 % when booking at www.trolltunga-active.com, and will receive a booking confirmation by e-mail. The guest need to show the booking confirmation on arrival. The website is 3D Secure-enabled.

4.1.2 Our partner Teller AS is responsible for credit card numbers and codes being securely processed in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).

All prices include VAT unless otherwise indicated. All room prices are indicated for a certain number of people. Trolltunga Active has the right to apply a surcharge for every additional person in the hotel room.

4.2. Payments at facility

4.2.1 Payments with cash or with a bank card. Trolltunga Active accepts most regular credit cards (VISA, MasterCard, American Express, Maestro), Norwegian currency. Payment with foreign currencies will be charged with a fee of 200 NOK.

4.2.2 Vouchers or gift cards. Trolltunga Active AS also accepts payment in form of vouchers or gift cards, in accordance with special agreements.

4.3 Invoice After having performed a credit check, Trolltunga Active AS may accept, at least eight weeks before the ordering party’s arrival, payment based on invoice for amounts in excess of NOK 5000. If an agreement has been made regarding payment against an invoice, the ordering party shall make payment in full within fourteen days of the invoice date.
Any complaints about an invoice must be received by Trolltunga Active AS within eight days of the invoice date. The ordering party shall provide a written itemisation of the errors and the nature of the errors. If the ordering party does file a claim within the stipulated period, and does not indicate the nature of the error, the ordering party shall have forfeited his right to a price reduction or similar compensation.

4.4 Late payment If Trolltunga Active has not received payment by the due date, Trolltunga Active AS shall have the right to charge the legal reminder fee as well as late interest, at the percentage rate of 8,5 % per month.

4.5 Untimately payment.  In the event of untimely payment, the organizer reserves the right to refuse the activity or withdraw from the contract. The resulting cancellation costs will be charged to the customer in accordance to 3.3.

 

  1. Insurance

The guest is not insured by the organizer. The guest is obliged to insure that he/she has sufficient health and accident insurance coverage (including sport coverage)..

 

  1. Guests responsibility

6.1 Conditions and obligations of the guest

In booking any of our activities, the guest accepts there is inherent risk involved in these activities.

In booking any activity you confirm that you are fit enough to participate. Good health is necessary in order to take part in all activities. The guest is obligated to inform the organizer of any possible health problems.

Under no circumstances may participants take part in the activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances.

The guest is obliged to fulfill the conditions of participation and agree to strictly follow the instructions of the organizer, the guides, activity leader, and assistants. If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organizer reserves the right to prohibit participation.

Protective clothing & equipment described for the activity must be worn at all times during participation in the relevant activities.

The guest agrees to follow instruction given by staff, knowing that failure to do so will increase risk and may contribute towards an accident.

All activities are described as accurately as possible, however there may be changes in the exact arrangements on any given day.

6.2 Damages
Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. If a guest causes damage to equipment or other, the guest and the ordering party are jointly and severally responsible for compensating Trolltunga Active in an amount that corresponds to the repair costs or replacement, as well as any loss of income that occurs as a result of said damage.

6.4 Emergency services
If a guest causes an unnecessary visit by the emergency services, the guest and the ordering party are jointly and severally liable for compensating Trolltunga Active for any costs incurred.

 

  1. Force Majeure

If Trolltunga Active AS is prevented from executing the agreement due to circumstances beyond Trolltunga Active’s control, which Trolltunga Active AS reasonably could not have expected when the agreement was made, and the consequences of which, Trolltunga Active AS could not reasonably have avoided or resolved, such as
• strike or lockout
• fire
• essential reductions in deliveries
• war
• natural disaster
• national martial law
• actions decided upon by the Parliament, government or local authorities,
this shall, if it affects the execution of the agreement, constitute the basis for exemption, which shall postpone the time of performance and exclude Trolltunga Active AS from penalties and other legal consequences. If the execution of the agreement is impeded for a period of longer than six (6) months, due to one of the consequences indicated above, Trolltunga Active AS shall have the right, without the obligation to pay compensation, to terminate the agreement in writing.

 

GENERAL TERMS OF BUSINESS FOR GROUP RESERVATIONS

 

  1. DEFINITION:

A group is defined as a group 10 guests or more travelling together and arriving and departing on the same dates.

 

  1. RATES:

Rates are quoted in NOK (Norwegian Krone). Room rates are quoted per night per room including buffet breakfast, service charge and all taxes effective upon conclusion of the agreement. In case that any new government tax is introduced during the validity of the agreement it will be added to the above rates. Group Rates are valid for a minimum of 10 (ten) persons. If groups are reduced to less than 10 persons, Individual Rates will apply.

 

  1. COMPLIMENTARY POLICY:

None

 

  1. DEPOSIT AND PAYMENT POLICY:

50 % of total amount 8 weeks prior to arrival date

50 % of total amount 4 weeks prior to arrival date

Balance payable at check-in. No debtors.

In case that down payments are not credited in-time, Trolltunga Active reserve the right to cancel the bookings.

 

  1. CANCELLATION POLICY:

It is the responsibility of the Client to deduct cancellation fees from the persons making the cancellation, and to credit these amounts to the hotel.

Unless agreed otherwise, following installments apply:

Cancellations up to 8 weeks before arrival no fee charged

Cancellations 6 to 4 weeks before arrival 25 % of booking value

Cancellations 3 to 2 week before arrival 50 % of booking value

Cancellations within 13 days before arrival full booking value

 

  1. GUEST LIST:

A guest list and detailed requirements are to be made available to the Trolltunga Active 14 days prior to arrival date at the latest.

 

  1. GENERAL TERMS:
  • All reservations, amendments or cancellations are subject to a written reconfirmation by Trolltunga Active.
  • Trolltunga Active reserves the right to withdraw from this present agreement in case of force majeure or any grave violation to the agreement. In the event of force majeure, Trolltunga Active may not be held responsible for damages.
  • Other terms not mentioned in this agreement are settled by the General Terms and Conditionsfor Trolltunga Active
  • The contracting partners hereby declare that the contents of this agreement shall be kept secret from third parties, particularly with regard to the booking status and rates.
  • Any legal disputes arising from this agreement shall be settled before Hardanger tingrett.

 

  1. OTHER TERMS:

None

General terms & Conditions – 28.09.2017

 

Copyright Trolltunga Active AS